1. Who we are

Excellent MedTech (referred to as "we", "us", or "our") is the trading name of Shenzhen Excellent Technology Co., Ltd., a company incorporated in the People's Republic of China with its registered office at 10B, Kechuang Building, Quanzhi Technology Innovation Park, Bao'an District, Shenzhen, Guangdong Province, China.

For the purposes of applicable data protection law, Shenzhen Excellent Technology Co., Ltd. is the data controller of personal data collected through this website.

2. What data we collect

We collect the following categories of personal data through this website:

  • Identity & contact data — name, email, phone, organisation, country, role.
  • Clinical data — for clinical intake forms, the patient-related information you choose to share with us (defect description, indication, etc.).
  • Technical data — IP address, browser type, operating system, referring URL, pages visited, time spent on page.
  • Cookie data — see our cookie policy.

3. How we use your data

We use your personal data for the following purposes:

  • To respond to your inquiries (clinical, sales, distribution, OEM, press, careers).
  • To provide the products and services you request.
  • To send you updates you have subscribed to.
  • To improve our website, products, and services.
  • To comply with our legal and regulatory obligations.

4. Legal basis for processing

We process your personal data on the following legal bases:

  • Contract — to take steps at your request prior to entering into a contract (e.g., responding to a quote request).
  • Legitimate interests — to operate and improve our business, except where your interests override ours.
  • Consent — where you have given clear consent (e.g., for marketing communications).
  • Legal obligation — to comply with applicable laws and regulations, including medical device post-market surveillance.

5. How we share your data

We do not sell your personal data. We may share it with:

  • Service providers acting on our behalf (e.g., cloud hosting, email service, customer relationship management).
  • Regulatory authorities where required by law (e.g., NMPA, FDA, Notified Body).
  • Distributors and commercial partners where you have requested engagement with them.
  • Acquirers in the event of a merger, acquisition, or asset sale.

6. International transfers

Your personal data may be transferred to and processed in countries other than your own, including China, the EU, the US, and the UK. Where required, we use standard contractual clauses or other lawful transfer mechanisms.

7. Data retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, regulatory, tax, accounting, or reporting requirements. For clinical data, retention follows applicable medical device regulations (typically 10+ years).

8. Your rights

Depending on your jurisdiction, you may have the following rights:

  • Right of access — to request a copy of your personal data.
  • Right of rectification — to correct inaccurate or incomplete data.
  • Right of erasure — to request deletion of your data, subject to legal exceptions.
  • Right to restrict processing — to limit how we use your data.
  • Right to data portability — to receive your data in a structured, commonly used format.
  • Right to object — to object to processing based on legitimate interests.
  • Right to withdraw consent — at any time, where processing is based on consent.

To exercise these rights, contact us at privacy@excellentmedtech.com.

9. Security

We use appropriate technical and organisational measures to protect your personal data, including encryption in transit, access controls, and regular security reviews. No system is perfectly secure, but we work continuously to maintain the highest standards.

10. Contact & complaints

For any questions about this policy or our handling of your personal data, contact our Data Protection Officer at privacy@excellentmedtech.com.

If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.

11. Changes to this policy

We may update this policy from time to time. The latest version is always available on this page, with the "last updated" date at the top.